Calspan Corporation

  • Customer Service Agent - BWI

    Job Locations US-MD-Baltimore
    Job ID
    2018-1065
    Category
    Customer Service/Support
    Type
    Regular Part-Time
  • Overview

    Part time Customer Service Agents are in constant contact with passengers and must possess effective customer service skills. Must be able to communicate and enforce carrier polices in a professional and courteous manner.

    Responsibilities

    • Greet and aid passengers. Provide information on specific airline security and baggage requirements.
    • Process boarding pass and ticket sales via computerized system and verify identity of each passenger.
    • Accept luggage and charge the correct fee per the air carrier policy.  Up-sell service class and charge for assigned seating requests per carrier policy.
    • Utilize computerized check in programs and follow air carrier, company, federal and other policy rules as provided. 
    • Assist passengers with deplaning to include wheelchair and unaccompanied minors. 
    • Board aircraft and assist any special needs passengers; identify and charge for unpaid baggage per air carrier policy.
    • Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures. 
    • Maintain a clean and neat check-in area.

    Qualifications

    • Must be at least 18 years of age
    • Must be able to pass all pre-employment testing to include a drug test and background check
    • Must attend a 2 week training in Ft. Lauderdale, FL
    • Capable of safely lifting up to 50 lbs. continuously; occasionally up to 70 lbs.
    • Must be able to proficiently speak, read, and write in English
    • Must have valid driver’s license with no violations over the past 5 years
    • Must have current driver’s license with no violations over the past 5 years
    • Must be available and flexible to work variable shifts including overtime, weekends and holidays
    • Must be able to obtain and maintain all required Airports and Custom badges/seals
    • Prior customer service experience a plus
    • Heavy lifting, pushing, pulling, bending, stretching and frequent kneeling
    • Ability to lift luggage short distances onto baggage belts
    • Must be willing to abide by mandatory hold over rules during irregular operations
    • All applicants must either be US citizens or hold requisite employment authority to work in the US

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