Calspan Corporation

  • Customer Service Agent - IAG

    Job Locations US-NY-Niagara Falls
    Job ID
    Customer Service/Support
    Regular Part-Time
  • Overview

    Part time Customer Service Agents are in constant contact with passengers and must possess effective customer service skills. Must be able to communicate and enforce carrier polices in a professional and courteous manner.


    • Greet and aid passengers. Provide information on specific airline security and baggage requirements.
    • Process boarding pass and ticket sales via computerized system and verify identity of each passenger.
    • Accept luggage and charge the correct fee per the air carrier policy.  Up-sell service class and charge for assigned seating requests per carrier policy.
    • Utilize computerized check in programs and follow air carrier, company, federal and other policy rules as provided. 
    • Assist passengers with deplaning to include wheelchair and unaccompanied minors. 
    • Board aircraft and assist any special needs passengers; identify and charge for unpaid baggage per air carrier policy.
    • Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures. 
    • Maintain a clean and neat check-in area.


    • Valid Driver’s License
    • Availability to work evenings, weekends, weekdays, overtime, holidays and split-shift as needed
    • Professional appearance and demeanor
    • Fluent in English language
    • Must attend a 2 week training in Ft. Lauderdale, FL
    • Ability to pass pre-employment background check and drug screen
    • Must have the ability to lift luggage short distances onto baggage belts. 
    • Physical requirements: vision, hearing, twisting, lifting up to 50 lbs, kneeling, carrying, walking, pushing/pulling, climbing, bending


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