Part time Customer Service Agents are in constant contact with passengers and must possess effective customer service skills. Must be able to communicate and enforce carrier polices in a professional and courteous manner.
Greet and aid passengers. Provide information on specific airline security and baggage requirements.
Process boarding pass and ticket sales via computerized system and verify identity of each passenger.
Accept luggage and charge the correct fee per the air carrier policy. Up-sell service class and charge for assigned seating requests per carrier policy.
Utilize computerized check in programs and follow air carrier, company, federal and other policy rules as provided.
Assist passengers with deplaning to include wheelchair and unaccompanied minors.
Board aircraft and assist any special needs passengers; identify and charge for unpaid baggage per air carrier policy.
Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures.
Maintain a clean and neat check-in area.
Valid Driver’s License
Availability to work evenings, weekends, weekdays, overtime, holidays and split-shift as needed
Professional appearance and demeanor
Fluent in English language
Must attend a 2 week training in Ft. Lauderdale, FL
Ability to pass pre-employment background check and drug screen
Must have the ability to lift luggage short distances onto baggage belts.
Physical requirements: vision, hearing, twisting, lifting up to 50 lbs, kneeling, carrying, walking, pushing/pulling, climbing, bending